Return Policy
14-Day Money-Back Guarantee
We offer a 14-day money-back return policy on new unused dry (non-perishable) goods purchased directly from PetJellyfishUs and not a third-party retailer. If you are not satisfied with an unused dry good, return it within 14 days of purchase for a refund minus a 15% restocking fee. Returns are not accepted past 20 days from the order date.
Refund Conditions
* Shipping costs are non-refundable once the item has shipped. * Refunds are only processed to the original payment method used for purchase. * Email info@oceansclouds.com to obtain return instructions.
Item Inspection & Packaging
Refunds are issued only after inspection confirms the item is unused and undamaged. Tanks must be in new condition and re-packaged in the original manner. Used or improperly packed items will not be refunded.
Third-Party Retailers
Retailers may have different return policies that override PetJellyfishUs policies. Contact them directly if you bought from a third party.
Repacking Rules
A tank that has been wet is considered used. DO NOT place accessories like the pump, LED, or hydrometer loosely inside the tank. Returns damaged due to incorrect packing will not be refunded.
Shipping Damage Claims
If your package arrives damaged due to shipping, contact the shipping company with your tracking number to file a claim. Notify us at info@petjellyfishus.com so we can assist you.
Warranty
PetJellyfishUs guarantees Jellyfish Aquariums to the original purchaser against component, material, and workmanship defects under normal use for one year from retail purchase date. The warranty is non-transferable and excludes: - Acrylic damage - Misuse, accidents, or improper installation - Modifications or wrong electrical input - Products not purchased from us or an authorized dealer If the issue is covered, we will repair or replace the item. Original receipt and order number are required. The warranty remains valid only for the original remaining period. Repair time does not extend the warranty. All returns must be in original packaging with a master carton and Styrofoam mold.
Arrive Alive Guarantee
We guarantee our jellyfish will ARRIVE ALIVE at the destination. Please record a video while opening the package to qualify.