Shipping Policy
General Policy
We ship globally from three distribution hubs located in the USA, the UK, and the European Union. This allows us to deliver quickly and efficiently, wherever you are.
Jellyfish Shipping
Live jellyfish are shipped exclusively via express delivery with an estimated transit time of 1–2 business days. We use trusted carriers such as FedEx, UPS, or local postal services to ensure the fastest and safest delivery. Jellyfish are surprisingly resilient during shipping — they don’t have lungs and don’t require oxygen in the same way fish do, which makes transportation extremely safe. In the rare case that anything happens during transit, we will automatically send a replacement free of charge. No questions asked.
Aquarium Shipping
Aquariums and other non-living items are shipped via standard delivery, typically arriving within 2–4 business days.
Insurance & Responsibility
All shipments are fully insured. In case of delays, damage, or any issues, we take full responsibility in line with our terms and conditions. Our goal is to make sure your experience is completely stress-free. If you have any questions regarding shipping or your order, feel free to reach out — we’re here to help.